Privacy Policy
Last updated: October 1, 2025
At AviaSim USA, we value your privacy. This policy explains how we collect, use, and protect your personal information when you interact with us — whether you’re booking a flight simulator session, participating in one, or simply visiting our website.
We comply with applicable US privacy laws, including the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA), and similar state laws. We also strive to meet accessibility standards under WCAG 2.1 Level AA.
1. What We Collect and Why
We only collect the data we need to provide and improve our services. This includes:
- Purchaser’s name, phone number, and email – to send confirmations, updates, and receipts
- Participant’s name – to deliver the experience and personalize communication
- Billing address and payment information – processed securely by a third-party provider
- Device and usage data – such as IP address, browser, and interaction logs
- Cookie data – we use cookies for analytics and advertising
We do not collect health or biometric information. However, if you voluntarily mention a fear of flying, we treat that information as sensitive and keep it confidential.
2. Legal Grounds for Using Your Data
We process your personal information based on:
- Contract – to manage bookings and deliver your experience
- Consent – for marketing and cookie tracking
- Legitimate interest – to improve our services in a privacy-conscious way
You can withdraw your consent at any time (see Section 6).
3. How We Use Your Information
- Confirm and manage your booking
- Contact the purchaser and/or participant about the experience
- Send relevant updates, reminders, and support messages
- Improve website performance and customer experience
- Deliver relevant marketing (with your permission)
We do not sell your personal information. Some data may be shared with trusted service providers who assist with bookings, customer communication, analytics, or advertising — only for the purpose of providing our services.
4. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Understand how visitors use our site
- Remember your preferences
- Show relevant ads on other platforms (e.g., Google Ads, Meta)
You can control cookies through your browser settings. If you are a California resident, you have the right to opt out of the sale or sharing of your personal information.
Do Not Sell or Share My Personal Information
We also honor Global Privacy Control (GPC) signals where required.
5. Your Privacy Rights
You have the right to:
- Access the personal data we hold about you
- Correct or update your information
- Withdraw your consent at any time
- Request that we delete your information (unless legally required to retain it)
To make any privacy-related request, please visit our Contact page.
6. Marketing Preferences
You can unsubscribe from promotional emails at any time via the link in each message. You’ll still receive essential updates about your reservation. For SMS, opt-out is available for transactional messages or marketing messages depending on consent.
7. Data Retention
We retain your information only for as long as necessary to provide our services, comply with legal obligations, and improve your experience.
- Fulfill your booking or experience
- Comply with legal obligations
- Improve our services
When no longer needed, your data is securely deleted or anonymized.
8. Data Security
We use secure systems, encrypted connections, and limited-access platforms to protect your information. Only authorized staff and service providers have access, and only for approved purposes.
9. Children’s Privacy
Our services are not intended for children under 13. Purchasers and/or participants confirm they meet the legal age in their state or are the legal guardian of a minor. All minors must be accompanied by an adult.
10. Accessibility
Our website is designed to meet WCAG 2.1 Level AA accessibility standards. If you encounter any difficulty using our site, please visit our Contact page.
11. State-Specific Disclosures
California residents: You have CCPA rights, including access, deletion, correction, and opt-out of sale/sharing of data. We do not knowingly sell data of anyone under 16.
Other states (e.g., VA, CO, CT, UT): We honor your rights under applicable privacy laws.
Nevada: We do not sell your personal information. If that changes, you may opt out by visiting our Contact page.
12. Sharing Your Data
We may share your personal information with trusted third-party service providers in the following cases:
- To process transactions (e.g., via Stripe)
- To support website functionality and performance
- To conduct advertising and analytics activities (e.g., via Meta and Google) to improve our marketing effectiveness
- To carry out your reservation or provide the service you requested, including working with local partners who help us deliver the experience
These partners and providers only receive the minimum information necessary and are not permitted to use your data for any purpose other than to perform their service on our behalf.
Some of these providers may process or store your information in Canada, the United States, or the European Union, where privacy protections may differ from those in the United States.
13. International Visitors
If you’re visiting from Canada or another country, your data may be processed in the United States, where privacy laws may differ. By using our services, you agree to this.
14. Updates to This Policy
We may update this privacy policy from time to time. The latest version will always be available at www.aviasim.com, and we encourage you to review it regularly.
15. Contact Us
If you have questions or want to make a privacy-related request, please visit our Contact page.
AviaSim USA
2915 Ogletown Road, Newark, DE 19712 USA